I wanted to use my experience as a process management expert to also work internally as a facilitator.

What stroke me was how quickly we could get to a result. In principle, you can describe a process in only 3 sessions. According to the 3-2-1 method. That's faster than the other way we used to do it.

I am very grateful to Arno for developing the RASCI method and still breathe the RASCI philosophy and principles. Yet it surprises me that such a strong and simple method is still relatively unknown in the world. There are so many other companies that could benefit from it.

Our quality manual was described narratively; thanks to this project, our processes are optimized, short and to the point and we demonstrably meet certification requirements.

I experienced the RASCI masterclass as a valuable expansion of my knowledge and skills.

What makes it really work is having the conversation with the right people and the dynamics between people about the subject.

That is much more important to me than it being recorded in such a structured way.

When I became a worldwide Business Unit director I thought of how to simply put it on paper and then I remembered Arno from the past. I visit a lot of big companies and its actualy surprising that such a strong and simple method is not well known in the world. There are so many other companies that could benefit of this.

The RASCI method helped me to clearly define responsibilities in key positions and to gradually transfer ownership to the new management.

Arno's compact way of describing processes helped us to motivate. He realized that we could also keep it simple. Within a short period of time, the noses were on the same side and we could go well for ISO 9001, for which we have recently been certified.

What I liked at the workshop is that you create clarity about the departments and that responsibility is placed with the right people so that they feel responsible.

The RASCI method has above all given us clarity in our business processes and responsibilities.

This book provides you with the recipe for a concrete, well-considered and universally supported plan to create order out of chaos.

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By means of the RASCI-method^©, we managed to integrate 3 different companies into one uniform process in a relatively short period of time. We now also have one proposition to the customer. We are therefore very proud of the transition we have made.

We see the RASCI method as the instrument to shape 'This is how IF works'.

I can highly recommend the RASCI method^©. It's a simple way to make your organization work in a more professional way. So if I had to give a grade, I'll give it a 9 or 10.