Applied to, among others:
Where many organizations get stuck
In many organizations, processes are described, but nobody owns them.
The result:
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Unclear ownership
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Much consultation, few decisions
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Escalations and irritations between departments
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Changes that don't last
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Management lacks control, operations experience disruption
These aren't incidents, but patterns.
And you can't solve them with yet another training course, tool, or report.
As long as it's unclear who's responsible for what, the operation will remain unstable.
The RASCI-method
A pragmatic method for complex organizations
The RASCI method is a way of working that makes responsibilities explicit.
- No complicated procedures.
- No thick manuals.
- No reports that disappear into a drawer.
This is how it works:
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Every business process reduced to a single page
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Clear division of roles per process step
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Who does what, who helps, and who is informed
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Developed with the people who actually do the work
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Directly applicable in daily practice
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Focused on ownership, collaboration, and assurance
This stops the sliding and creates calm.
What the RASCI method delivers
Organizations using the RASCI method experience:
- Fewer escalations and operational disruptions
- Faster and clearer decision-making
- More consistent process execution
- Better employee handover and onboarding
- Greater control for management, without micromanagement
Measurable effects:
- Shorter lead times
- Less rework and rejections
- Fewer consultation hours
- Higher delivery reliability
These are not empty promises, but logical consequences of clear responsibilities.
Arno's compact way of describing processes helped us to motivate. He realized that we could also keep it simple. Within a short period of time, the noses were on the same side and we could go well for ISO 9001, for which we have recently been certified.
Maarten Delforge
SCHAWK!
Customer caseWhat makes it really work is having the conversation with the right people and the dynamics between people about the subject.
That is much more important to me than it being recorded in such a structured way.
Erik Matel
ADS Groep
Customer caseI can highly recommend the RASCI method©. It's a simple way to make your organization work in a more professional way. So if I had to give a grade, I'll give it a 9 or 10.
Frank Bosman
Damen Dredging
Customer caseWe see the RASCI method as the instrument to shape 'This is how IF works'.
Rutger Wierikx
IF Technology
Customer caseThis book provides you with the recipe for a concrete, well-considered and universally supported plan to create order out of chaos.
Bart Simmelink
Covestro
Customer caseBy means of the RASCI-method©, we managed to integrate 3 different companies into one uniform process in a relatively short period of time. We now also have one proposition to the customer. We are therefore very proud of the transition we have made.
Barry Boertje
IQIP
Customer caseI am very grateful to Arno for developing the RASCI method and still breathe the RASCI philosophy and principles. Yet it surprises me that such a strong and simple method is still relatively unknown in the world. There are so many other companies that could benefit from it.
Lammert de Boer
Atotech
Customer caseThe RASCI method has above all given us clarity in our business processes and responsibilities.
Emile 't Gilde
Kranendonk
Customer caseOur quality manual was described narratively; thanks to this project, our processes are optimized, short and to the point and we demonstrably meet certification requirements.
Sander Boutestein
European Bulk Services (EBS)
Customer caseWhat stroke me was how quickly we could get to a result. In principle, you can describe a process in only 3 sessions. According to the 3-2-1 method. That's faster than the other way we used to do it.
Martin van den Brink
Veolia Water Technologies Techno Center Netherlands
Customer caseThe RASCI method helped me to clearly define responsibilities in key positions and to gradually transfer ownership to the new management.
Eduard Saris
Eduard's Trailer Factory
Customer caseI experienced the RASCI masterclass as a valuable expansion of my knowledge and skills.
Reinier van Schaik
Heinen & Hopman Engineering
Customer caseSuccess stories
Discover whether the RASCI method is suitable for your organization
The RASCI method is suitable for organizations that:
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Want to eliminate unnecessary noise
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Take ownership seriously
- Want to make processes workable
- Want control without bureaucracy
We discuss your situation and determine where the RASCI method adds value.
Blog
What is needed is clarity. 3 February 2026 Most organizations don't get stuck due to a lack of improvement initiatives. They get stuck due to a lack of clarity. We're introducing new systems, devising new structures, and launching... Read more Traffic rules and responsibility? 26 September 2024 During my work, I often get questions about the role of 'Accountable'. When do we use it, and what is the difference with the one that is 'Responsible'? I think this is because people do not have a... Read more
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